Latvian Technical Support for Major Tech Company - Daugavpils
Tikai reģistrētiem dalībniekiem Daugavpils, Latvija
pirms 1 mēneša
* Šis algu diapazons ir beBee aplēses.
Job summary
Join Patrique Mercier Recruitment JP as a Latvian Technical Support Specialist and uncover the beauty of Greece while advancing your career This fantastic opportunity offers a fully paid relocation package to ensure a seamless transition to your new home
Responsibilities
- Deliver high-quality technical assistance to Latvian-speaking customers through phone, email, and chat
- Identify and resolve technical issues related to the company's products and services effectively
- Work closely with engineering teams to escalate and handle more complex technical concerns
- Keep accurate records of customer interactions and technical issues within the CRM system
- Engage in continuous training to enhance product knowledge and improve customer support skills
- Provide suggestions to improve support processes and enhance customer satisfaction
- Assist in onboarding and training new team members as needed
Requirements
- Fluency in Latvian and English, both written and spoken
- Strong technical aptitude and problem-solving capabilities
- Exceptional communication and customer service skills
- Prior experience in technical support or IT is beneficial but not mandatory
- Ability to quickly learn new technologies and processes
- A collaborative mindset with a passion for helping others
- Willingness to relocate to Greece and adapt to a new cultural environment
Darba apraksts
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