- To drive process performance and achieve excellent results through effective management of resources and prioritization of tasks.
- Meet performance targets by effectively managing team productivity, shrinkage, and attrition rates.
- To identify areas for improvement and implement changes to increase efficiency and quality.
- Manage daily volumes within the team and coordinate activities to ensure seamless delivery of services to customers.
- Conduct regular team huddles to discuss updates, feedback, and key focus points for the day.
- Near native Swedish language skills (C1) and manageable English skills (B1+) in writing and speaking.
- Excellent people management skills with experience in previous roles.
- Good experience in MS Office Word, Excel, and PowerPoint.
- Strong experience in presentation skills.
- Excellent communication and customer service skills.
- Ability to drive initiatives with creativity and a long-term vision.
- Experience in initiating and implementing process improvements.
- Hands-on experience in back-office activities Live Chat and Social Media.
- A dynamic and diverse job in a pleasant and modern environment.
- Opportunities for personal and professional development.
- Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday, 40 hours a week.
- A competitive salary of 2300 Euro per month, plus a joining bonus of 1000 € gross as a one-time payment in lieu of a relocation bonus, paid out with the first payroll, 4 weeks accommodation on arrival.
Dedicated Team Manager Position for a Challenging Role - Riga - TOPTALENT
Apraksts
At TOPTALENT, we are seeking an exceptional Team Leader to join our team in Riga, Latvia. This is a challenging role that requires strong leadership skills and the ability to motivate and develop team members.