Dedicated Team Manager Position for a Challenging Role - Riga - TOPTALENT

    TOPTALENT
    TOPTALENT Riga

    pirms 4 dienām

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    Apraksts

    At TOPTALENT, we are seeking an exceptional Team Leader to join our team in Riga, Latvia. This is a challenging role that requires strong leadership skills and the ability to motivate and develop team members.

    Key Responsibilities

    • To drive process performance and achieve excellent results through effective management of resources and prioritization of tasks.
    • Meet performance targets by effectively managing team productivity, shrinkage, and attrition rates.
    • To identify areas for improvement and implement changes to increase efficiency and quality.
    • Manage daily volumes within the team and coordinate activities to ensure seamless delivery of services to customers.
    • Conduct regular team huddles to discuss updates, feedback, and key focus points for the day.

    Requirements

    • Near native Swedish language skills (C1) and manageable English skills (B1+) in writing and speaking.
    • Excellent people management skills with experience in previous roles.
    • Good experience in MS Office Word, Excel, and PowerPoint.
    • Strong experience in presentation skills.
    • Excellent communication and customer service skills.
    • Ability to drive initiatives with creativity and a long-term vision.
    • Experience in initiating and implementing process improvements.
    • Hands-on experience in back-office activities Live Chat and Social Media.

    Offer

    • A dynamic and diverse job in a pleasant and modern environment.
    • Opportunities for personal and professional development.
    • Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday, 40 hours a week.
    • A competitive salary of 2300 Euro per month, plus a joining bonus of 1000 € gross as a one-time payment in lieu of a relocation bonus, paid out with the first payroll, 4 weeks accommodation on arrival.

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Riga