German Quality Assurance Specialist with Excellent Analytical Skills - Riga - TOPTALENT

Apraksts

About the Role

Are you an analytical and detail-oriented professional looking to advance your career in quality assurance? We are seeking a highly skilled German Quality Assurance Specialist to join our team.

Job Description

In this role, you will be responsible for monitoring and auditing the quality of customer interactions, providing root cause analysis, and offering individual and team feedback and coaching to our customer service agents. You will also participate in internal and external calibration sessions and joint call monitoring sessions with customers and stakeholders.

You will work closely with our operation team lead to support CSA quality performance improvement in alignment with priorities, based on quartile management. Additionally, you will provide comprehensive input for quality reporting, identify areas for improvement, and continuously develop and grow with our company.

Requirements

• Near native (German C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking.
• Excellent attention to detail and ability to maintain accuracy.
• Great data analytic and problem-solving skills, continuous improvement mindset, and toolset.
• Good communication and interpersonal skills.
• Possesses an advanced understanding of using computers and is effectively able to multitask across systems and applications.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team.
• Service-oriented profile with a focus on problem solving.
• No remarks in a background check performed by supplier.

Benefits

• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Shifts within the line operating hours 07 AM - 11 PM, from Monday to Sunday, with 40 hours a week.

Compensation and Benefits

We offer a competitive salary of €2100 per month. For candidates from outside Latvia, we provide a one-time joining bonus of €1000 gross, paid out with their first payroll, and four weeks' accommodation on arrival. This is a full-time position with opportunities for growth and development.